Returns & Exchanges
Please return goods of unacceptable quality to us and we shall either repair, replace, or refund the purchase price you paid, consistent with your rights under the Consumer Guarantees Act 1993.
No Fuss
We don’t charge restocking or administrative fees. You may return products within 14 days of receipt of your purchase. We only ask that you:
- provide proof of purchase; and
- pay for the return shipment,
and we will handle the rest as quickly as we can — whether you want a replacement, a different product or a refund of the purchase price.
Warranties cover manufacturing faults and products damaged in transit.
Exceptions
Single-use testing products — For hygiene and product-integrity reasons, single-use breathalysers and drug test kits cannot be returned once the sealed packaging has been opened or the product has been used, other than for a manufacturing fault or damage in transit. Please check your order carefully on arrival.
Damaged on arrival — If any item arrives damaged, contact us within 48 hours of delivery. Please do not dispose of the product or its packaging, as we may require you to return it to us. We may not be able to provide a replacement or refund if you contact us after this period.
Electronic devices and batteries — Electronic testing devices carry the warranty period stated at the time of purchase. Batteries are consumables with a limited lifespan and are not covered beyond their stated warranty.
Misuse and mishandling — No replacements or refunds are given on any items for misuse, mishandling or failure to follow the included instructions.
Nothing in this policy limits your rights under the Consumer Guarantees Act 1993.